MTN ICSP Graduate Opportunity

Location: Midrand

Job mission: To be able to apply learning and gain work exoposure as a graduate in the ICSP department.

KPA duties

  • Maintain customer relationships in the trade
  • Escalate customer problems, queries and complaints to the correct area of business / channel
  • Prepare weekly and monthly report on key performance areas
  • Work consistently according to standard operational procedures
  • Creating MTN's brand presence continuously by growing MTN’s influence at store and customer level in the regions
  • Build and maintain strong relationships with all stakeholders
  • Escalations of SP queries
  • Ensuring store lists are updated

ISO 9001:

  • Compile monthly report
  • Ensure that the department is ISO 9001 compliant.
  • Meetings with the Department on a monthly to ensure ISO 9001 complaisance
  • Follow up on Open CARS when the Timelines provided have lapsed.
  • Ensure that regional spending remains within budget parameters
  • Monitor promotional success against targets and identify opportunities for account / region specific promotions
  • Implement and monitor regional account plans
  • Define and manage day to day execution of sales and service processes for region
  • Implement PPP’s and systems at sales and service levels to ensure compliance and alignment to the set operational framework for region.
  • Handle customer queries
  • Report on achievement of monthly sales targets
  • Plan workload and team resource allocation
  • Ordering promo goods (for the channel or for Belinda)
  • Ordering of Birthday gifts for the SP Directors/GMs
  • Meeting Minutes
  • Act as a custodian of the retail sales operations teams
  • Forecast, plan, develop and review budget for all regions
  • Manage and optimize the budget – effective budget management
  • Initiate change to continuously improve all aspects of service delivery

Processes

  • Design, document and maintain processes within ICSP
  • Analyze current process within ICSP and continuously improve work standards

Educational requirements

  • Relevant 3 year Degree with Business Analysis as a subject

Experience required: None

Skills required

  • Fast Learner
  • Conflict Management
  • Relationship management
  • Networking
  • Analytical
  • Process driven
  • Methodical
  • Work in high pressured enviroment

Other information:

  • Reference No: ICSPGRAD
  • Affirmative Action: Open to All

Closing date: 5 April 2013

Click here to apply

Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.