Department: Customer Care / Help Desk / Service
Location: Midrand
Employment Type: Full Time Trainee position (Fixed term - shift work)
Education Required: Bachelor’s degree or equivalent
Experience Required: None
Main purpose of the job: To perform national, technical telephonic / helpdesk first and second level support to users on communications technologies within the required SLA parameters.
Key areas of responsibility:
- First point of contact with users (telephone and email).
- Answering of telephones.
- Logging of incidents and problems.
- Assigning problem ticket to correct Assignment Group / Assignee.
- Diagnosing and solving software and hardware problems.
- Resetting passwords.
- Various administrative duties.
- Ensuring the escalation and follow-up of problem tickets according to set standards.
- Confirmation and closure of resolved problem tickets.
- All the above actions are performed against set service levels.
- Courtesy call to clients.
Selection criteria:
- Applicants must be South African citizens;
- Have completed a Matric / Grade 12, A+ and N+ qualifications or equivalent and be able to demonstrate good academic record and achievements;
- Application forms must be completed in full and copies of academic records must be included;
- Not have previously participated in an internship or graduate programme;
- Have no work experience in the field of study;
- A recent Graduate (2011 - 2013);
- Considered a youth (18 - 27 years);
- Verified qualification certificate and no criminal record;
- Effective communication in English (written and verbal);
- Prepared to undergo psychometric assessments.
Knowledge, Skills and Attributes required:
- Security courses (advantage)
- Planning and organising skills
- Delivering results and meeting expectations
- Following instructions and procedure
Consideration will be given to ALL race groups from financially disadvantaged backgrounds (proof may be required). Travel might be required in some of the advertised positions. Immediate family members of current T-Systems employees are not eligible to apply. Should you not have received a response within 30 days of the closing date, please accept that your application has been unsuccessful.
Reference number: 77489
Closing date: 22 April 2013
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