Afrox Customer Service Learnerships

Advertiser: Afrox
Location: Gauteng

To equip learners to understand and acquaint themselves with the principles of a Contact Centre within the CSC (Customer Service Centre) in Afrox. To provide for career growth in the Afrox Customer Service Centre Organization.

Requirements:
- Grade 12 / Matric qualification minimum diploma entrants
- Must be able to communicate clearly in order to ensure customer satisfaction

Description:
Learners will participate in 12 months of on-the-job training, including both theoretical classroom style learning and practical learning in the working environment. The exit qualification will be a NQF level 2. The key competencies required for these posts include personal development, customer focus, visible leadership and analytical ability. Learners should currently reside around Gauteng (preference will be given to Learners around Johannesburg and Ekurhuleni as there is a possibility of working shifts).

Closing date: 31 August 2013

Click here to apply
Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.