FNB Contact Centre Unit Learnership

Advertiser: First National Bank
Location: Johannesburg

FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-
- Take pride in what we do and our contributions to our organisation.
- In our owner-manager culture, we take responsibility and accountability for our actions and we don't run away from our problems, but tackle them head-on.
- Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
- Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
- Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.

If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. All appointments will be made in line with the Bank's EE Strategy.

Purpose: Work as a Learner in various selected departments to gain work experience and an overall understanding of the financial industry.

Job Requirements
- Development of a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Establish and manage a high level of organisational co-operation in order to ensure a professional service delivery.
- Provision of innovative, cost effective sourcing solutions that market and promote FNB as an employer of choice.
- Ensuring the practice is embedded throughout the business by overseeing documentation and continuous knowledge management and improvement thereof.
- Comply with governance in terms of legislative and audit requirements
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Manage own development to increase own competencies

Additional requirements:
- Please note that this Learnership is open to FNB permanent employees and unemployed youth.
- The Learnership is for Java Programming for 12 months. Applicants will be required to undertake a compulsory assessment.
- Applicants need to achieve a passmark equal to or greater than 70% for the assessment.
- Applicants must have successfully completed matric, pure Mathematics (not maths literacy) and Science.
- Documents to submit: Your CV, a certified schedule of your matric results and/or degree or diploma studied and certified copy of ID.
- Motivation of not more than 150 words as to why you should be considered for this learnership.
- Applications submitted without the abovementioned documents will not be considered.

Qualifications and experience:
- Matric
- First year degree or diploma in IT.
- Must be South African citizen.

Closing date: Not indicated in advert

Click here to apply
Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.