Truworths Call Centre Learnership


Advertiser: Truworths
Location: Cape Town

EXCITING TRAINING OPPORTUNITY FOR CANDIDATES LIVING WITH DISABILITIES
TRUWORTHS HEAD OFFICE: CALL CENTRE

As a leading Fashion Retailer, Truworths offers career opportunities in a dynamic work environment for people who are youthful, vibrant and energetic.

Our Call Centre requires people with a real passion for retail and commitment to a high level of customer service.

Do you have what it takes to work in our Call Centre?

Key Responsibilities:
Good communication skills and vocal style
Confident and assertive
Passion for interacting telephonically with customers
High degree of patience and tolerance
Positive attitude
Self-Motivated and driven with a competitive edge
Strong customer orientation
Able to use a computer
Data capturing, processing and mental agility skills
Good listening skills

Key Requirements:
Exceptional communication and interpersonal skills
Basic computer literacy
Availability and willingness to work shift hours
Access to reliable transport

You will be required to work shifts:
08:00am - 14:30pm - Monday to Friday, or
14:30pm - 21:00pm - Monday to Friday
08:00am - 17:00pm – Saturdays and Sundays
08:00am - 17:00pm - Public Holidays

You will require your own transport

Closing date: Not indicated in advert

Click here to apply
Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.