Dimension Data Services Internship

Advertiser: Dimension Data
Location: Cape Town

Starting date: 3 February 2014
Number of openings: 10 (Ten)

Dimension Data is a specialist ICT solutions and services provider founded in South Africa in 1983 by three young South Africans with a vision to "do great things". Rated as a Top Ten Best Employer in South Africa, Dimension Data is simply a great place to work. Our people are our greatest asset, with more than 6 800 employees in the Middle East & Africa region. The high performance culture, passion, teamwork and ground-breaking solutions we develop have led to Dimension Data being named Top ICT Company in Africa, bearing testament to the commitment and drive of our employees across the region. If you plan to join our Middle East & Africa family we can offer you, amongst other things, exciting opportunities to work with great people in a leading technology environment.

The Services Intern provides supervised general administrative and technical assistance within the Services Technician function. The Services Intern is the entry level job category to Services Technician function in Dimension Data. These individuals are often matriculates or graduates with no current work experience and the Intern position allows them an opportunity to apply their theoretical knowledge in a practical manner.

They work with and support the Services Technician and Senior Services Technicians in general technical functions including:
- General Administration
- Basic technical assistance to resolve client queries

System support:
They will be required to assist in capturing data on systems according to predefined process. They also assist with data quality checks and data extracts. When required they can prepare reports according to predefined templates.

Provide telephonic, remote and on-site support to clients:
- They also answer general employee questions and provide support for very basic technical repairs under the close supervision of the Senior Services Technician.

Behavioural skills:
The individual has a proactive approach, pays attention to detail, is a good communicator (verbal and written) and has a service oriented aptitude. They demonstrate a learning orientation and performs self-development. The individual displays personal motivation and a positive attitude. The Services Intern needs to have a fundamental understanding of business and services processes and technology. The further development of business & technical skills and experience will allow the individual to progress to Services Technician.

What we offer our Interns at Dimension Data:
- We provide soft-skills training, as well as professional certifications
- Exposure to various Lines of Business within IT
- Work with previous interns to learn about their experiences with DD
- Get to see different clients and work with the latest technologies
- Be a part of this great organisation

What we expect from the interns at Dimension Data:
- Proactive approach
- Able to work within teams
- "Can-do" and general positive attitude
- Willing to learn and grow
- "Go-getter"
- Alignment to the Dimension Data values: Client Commitment, Teamwork, Professional Excellence, Partnerships, Proactivity and Multicultural Strength

Requirements: Education, Training
-CCNA
- A+, N+
- MCSE
- IT-Related qualification and knowledge

Please attach the following to your application:
- South African ID
- Updated CV
- Final Results transcript
- Driver's Licence, if possible

Closing date: 30 September 2013

Click here to apply
Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.