Sasol Contact Centre Agent Learnership


Advertiser: Sasol
Location: Randburg

Since this job functions in highly demanding environment, the Contact Centre Agent must be customer focused and service orientated. Knowledge / experience and interest in the oil industry will be added bonus. The incumbent must be able to act in a courteous and professional manner while handling large volumes of inbound as well as outbound calls. Will be required to work shifts, weekends, as well as be on standby duty according to a set roster. Must be able to work in one of multiple queues/skills sets over various customer contact channels. Must be computer literate (at least basic knowledge of MS Office). Queries and complaints must be correctly diagnosed and resolved within mandate and to ensure customer satisfaction. Execute ad hoc tasks. Attend ad hoc meetings.

Job Requirements: Minimum of Grade 12 certificate

Interpersonal Skills: Respecting others, sharing information, being a team player and working on own, networking, handling situations with diplomacy.

Communication: Effective communication, communicating orally, listening to others, communicating in writing.

Self-Management Skills: Acting with confidence, initiating, managing own learning, demonstrating flexibility, being self motivated, demonstrating emotional intelligence.

Closing date: 7 November 213

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Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.