MTN Graduate Programme


Advertiser: MTN
Location: Johannesburg

Core purpose of the Job:
The Graduate in will be trained (formally and on the job) and will, under guidance of the line manager / and or coach, gain knowledge, understanding, insight and hands-on experience and skills. This role exists to up skill, impart practical knowledge and know how to further development the graduate to become fully competent in various roles within the MTN Enterprise Business Unit in either Marketing, Sales, Operations, Products, Pricing or the Technical environments.

Key Tasks:

Business Acumen:
- Learning to work in the corporate environment
- Learn to work within SLA and defined time frames
- Learn to adopt a proactive approach to prevent problems from arising in the future Contribute towards initiating change to continually improve all aspects of service delivery
- Learn to deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.
- Develop Business writing skills
- Learn effective communication skills
- Learn effective Teamwork skills within the MTN EBU team to learn by doing and observing
- Learn how Effective building of relationships: external and internal

Technical and Soft Skills:
- Involvement in all technical changes and products & services of MTN
- Gain experience in assisting clients and staff (on-site) with technical queries
- Learn and assist with translate and implement customer business requirements into a technical solution.
- Ensure continued personal (technical) development.
- Following and completing all courses and practicals successfully within the given timeframes

Customer Service:
- Learn to develop effective resolutions of escalated complex problems and escalate to third level if required.
- Gain skills in order to build and maintain relationships with client to assist with client retention and identify up-sell opportunities.
- Understand customer needs and learn how to effectively solve problems.

Education: Matric plus ONE of the below listed qualifications:
Pricing - BCOM ECONOMINS OR BSC MATHS
Marketing - BCOM MARKETING
Products & Services - BSC IT, ENGINEERING (COMPUTER OR ELECTRICAL)
Solution Implementation - BSC IT, ENGINEERING (COMPUTER OR ELECTRICAL) PROJECT MNGT, Prince 2
Sales - BCOM MARKETING OR BSC
Operations - BA ADMIN, BA

Experience required: None

Skills / physical competencies:
- Communicate at all levels
- Presentation skills
- High Energy levels
- Basic PC literacy
- Basic Network Design
- Planning skills (plan, prioritise, resource allocation and deliver on time)
- Problem solving skills
- Conflict management skills
- Time management skills (specifically the ability to prioritise).

Knowledge:
- Basic Knowledge of all aspects of ISP industry
- Computer literacy
- Telecommunications industry trends
- Troubleshooting techniques

Behavioural qualities:
- Accountability
- Initiative
- Team player as well as ability to work independently
- Team orientation (strengthening teams)
- Service orientation
- Customer centricity
- Flexible and adaptable (changing opinions / behaviour in the light of changing situations)
- Operate with integrity (high ethics)
- Methodical and systematic
- Assertive
- Perseverance
- Attention to detail
- Patience
- Tolerance
- Friendly
- Empathy
- Can-do

Closing date: 14 January 2014

Click here to apply
Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.