MTN Call Centre Learnership


Advertiser: MTN
Location: Roodepoort

Assisting the Outsourcing department with answering of emergency calls and transferring calls to external service providers. To answer emergency calls and assist MTN 112 callers to ensure they reach the most appropriate solution to their call, with the least delay and to transfer calls to external service providers in the event of a hub facility.

Competencies required:
- Matric
- Call centre training or Qualification is an advantage
- Computer literate
- Must be prepared to work shifts including night shift and public holidays
- Good knowledge of the geography of South Africa
- Proficient in English and at least one other indigenous South African language
- Ability to handle emergency situations calmly and rapidly
- Ability to calm the caller, and to show patience and empathy
- Strong listening and communication skills
- Dedication and a high service ethic
- Own / reliable transport essential.

Closing date: Not indicated in advert

Click here to apply
Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.