Discovery Health Contact Centre Learnership

Advertiser: Discovery Health
Location: Cape Town

Discovery is offering the opportunity of a lifetime for 6 of South Africa's brightest young people to join our contact centre learnership. The focus of this Learnership will be on providing services in a contact centre environment.

The Learnership programme consists of structured learning components combined with practical / workplace experience which totals to 1 350 learning hours. The qualification is Unit Standard Based and the programme is registered with the Insurance Sector Education and Training Authority (InSeta) and will be accredited by the South African Qualification Authority (SAQA).

Guidelines for applying to the learnership:
- Please ensure that you apply for only 1 of the Learnerships advertised and that you meet the minimum criteria in order to be eligible for the Learnership
- You must have a valid SA ID
- Please also have your Matric subjects and symbols on hand as you need to input this information on your application.

The learner will achieve the following benefits from this program:
- Obtain a recognised and portable qualification in Contact Centre operations.
- Gain access to the industry with a better employment profile.

Competencies:
- Strong English communication skills
- Self-motivated with a desire to learn
- Good interpersonal skills
- Basic computer skills

Qualifications & Experience
- Candidates must be South African Citizens
- Hold a valid and recognised Matric with Maths (Minimum D Symbol) and English (Minimum C Symbol on Standard Grade) and a 2nd Language (Minimum D or Level 4)
- Learners must have achieved at least two languages at Matric (Minimum D symbol or Level 4)
- Not be engaged in post matric studies or formal employment
- Not have completed any previous Learnership
- Be between the ages of 18 and 30 years
- Have effective communication skills in the English language
- Possess basic computer skills
- Express a keen interest in administration, contact centre and customer service

Please note:
- The cost of attending interviews and any relocation cost are for the account of the candidate. Discovery will not reimburse any costs incurred.
- This opportunity is being advertised in accordance with the company's Employment Equity initiatives.

Equity Statement: Preference will be given to applicants from designated groups and suitable internal candidates in line with Discovery's policies.

Closing date: 31 January 2014

Click here to apply
Definitions:

Internship:

There are basically two types of internships:

  • The Undergraduate Internship: Usually with bigger organisations that pick undergraduates to attend the internship. It often takes places during the holidays and the average durations is a few weeks. In most cases the intern will receive some sort of stipend or salary and this type of internship may lead to a job offer to the intern once he / she is finished with their studies.
  • The Graduate Internship: This type of internship could be paid or unpaid and it is to gain practical work experience after the qualification has been completed and in a job related to the qualification. It could be from a few weeks or even one or two years long. This type of internship could also lead to permanent employment.

Learnerships:

A learnership is an occupational qualification and it consists of theory and work-based experience and practical skills, with formal assessment and a qualification. At the end of the learnership the candidate may be offered permanent employment.

In-service training:

In-service training is to gain practical work experience during studies. It usually takes place after a few years of theory has been successfully completed. It is essential work experience that is part of the qualification and the in-service training is necessary to achieve the qualification. It could be paid or unpaid.